PRIVACY POLICY

What is your personal information?

When used in this privacy policy, the term "personal information" has the meaning given to it in the Act. Generally, any information can be used to personally identify you, including your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you or you are reasonably identifiable, the information will be considered personal.

What personal information do we collect and hold?

We may collect your name, mailing or street address, email address, telephone number, facsimile number, age or birth date, profession, occupation or job title and any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise and information you provide to us through our service center, customer surveys or visits by our representatives from time to time.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous survey answers or aggregated information about how users use our website.

How do we collect your personal information?

We collect your personal information directly from you if it is reasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

• through your access and use of our website

• by telephone, letter, fax or email

• during conversations between you and our representatives

• by contracting with us

• by entering competitions, promotions or requesting information or material from us • completing surveys or providing feedback

We may also collect personal information from third parties, including:

• from third-party companies such as credit reporting agencies, law enforcement agencies and government entities

• your representatives (lawyers, accountants and financial advisers)

• your employer

• publicly available sources of information or any other organisations where you have given your consent

Cookies

In some cases, we may also collect your personal information through cookies. When you access our website, we may send a "cookie" (a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also allows us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, determine which areas of our website have been visited, and measure aggregate transaction patterns. We use this to research our users' habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users' movements, and gather broad demographic information.

What happens if we can't collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

• we may not be able to provide the requested products or services to you, either to the same standard or at all.

• we may not be able to provide you with information about products and services that you may want. 

• or we may be unable to tailor the content of our websites to your preferences, and your experience of our websites may not be as enjoyable or helpful.

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions and provide the best possible quality of customer service.

We collect, hold, use and disclose your personal information for the following purposes:

• to provide products and services to you and to send communications requested by you.

• to answer enquiries and provide information or advice about existing and new products or services.

• to provide you with access to protected areas of our website.

• to assess the performance of the website and to improve its operation of the website.

• to conduct business processing functions, including providing personal information to our related corporate bodies, contractors, service providers or other third parties.

• for the administrative, marketing (including direct marketing), planning, product service development, quality control, survey and research purposes of Tyme Real Estate, its related bodies corporate, contractors, franchisees, franchisees' real estate agents or service providers.

• to provide your updated personal information to our related bodies corporate, contractors or service providers.

• to update our records and keep your contact details up to date.

• to process and respond to any complaints made by you; and

• to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

To whom may we disclose your information?

We may disclose your personal information to:

• our employees, related bodies corporate, contractors, franchisees, franchisees' real estate agents or service providers for the operation of our website or our business, fulfilling requests by you, and otherwise provide products and services to you, including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;

• suppliers and other third parties with whom we have commercial relationships for business, marketing, and related purposes; and

• any organisation for any authorised purpose with your express consent.

We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia)

Direct marketing materials

We may send you direct marketing communications and information about our products and services that interest you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us (see the details below) or using opt-out facilities provided in the marketing communications. We will then ensure that your name is removed from our mailing list.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we have the information, you are entitled to access, we will provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information; if so, the prices will be disclosed on our website. We will not charge for simply making the request or making any corrections to your personal information.

There may be instances where we cannot grant you access to our personal information. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you needs to be corrected, complete or accurate, you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, we will add a note to the personal information stating that you disagree with it.

What is the process for complaining about a breach of privacy?

If you believe your privacy has been breached, please contact us using the contact information below and provide details of the incident so we can investigate it.

Do we disclose your personal information to anyone outside Australia?

We may disclose personal information to our related bodies, corporate and third-party suppliers and service providers located overseas for some of the abovementioned purposes. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

We may disclose your personal information to entities located outside of Australia, including the following:

• our related bodies and corporates (if any) located in foreign countries 

• our data hosting and other IT service providers, located in various countries; and

• other third parties located in various foreign countries.

Security

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while transmitted over the internet. Accordingly, any personal information or other information you share online is transmitted at your own risk.

Links

Our website may contain links to other websites operated by third parties. We make no representations or warranties concerning the privacy practices of any third-party website. We are not responsible for any third-party website's privacy policies or content. Third-party websites are responsible for informing you about their privacy practices.

Contacting us

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact our Privacy Officer using the details below.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will ensure that your complaint is resolved promptly and appropriately.

Please get in touch with our Privacy Officer at:

Privacy Officer Address: 137/11 Chasely Street Auchenflower

Email: robert@tymerealestate.com.au

Changes to our privacy policy We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. 

Last Update 06/01/2023